SHIPPING POLICY

This Shipping Policy applies to all orders placed through ZODACK (operated by MK Enterprises) at www.zodack.in. By placing an order with us, you agree to the delivery terms below. Once your pair arrives, free size and colour exchanges are available for 7 days — see our Exchanges & Returns page.

1. Key Definitions

• Business Day: Monday to Saturday, excluding public and national holidays in India.
• Dispatch: The point at which your order leaves our fulfillment facility in Kanpur and hands over to our courier partner (Shiprocket / Regional Networks).
• Delivered: The point at which the carrier successfully records delivery via electronic proof, signature, or doorstep photographic confirmation.

2. Order Processing & Dispatch

• In-Stock Orders: Processed, packed, and dispatched within 24 to 48 hours (1–2 business days).
• Pre-Orders & Limited Drops: May carry a dedicated production allocation window as specified on the respective product page. By securing a pre-order, you accept the stated dispatch timeline.

3. Shipping Charges & PAN-India Delivery

We offer Free Shipping on every order across PAN-India. The price you see at checkout is final—there are no hidden carrier or handling charges.

4. Estimated Delivery Timelines

We aim for fast 3–5 day delivery after dispatch on most serviceable PIN codes. Refer to the estimated transit matrix below:

Coverage Region	Estimated Transit Time (Post-Dispatch)
Metro cities & North India	3–5 days
Rest of India (serviceable PIN codes)	3–5 days (occasionally up to 7)
Remote or restricted PIN codes	Shared at checkout if longer

Note: Delivery may vary due to regional holidays, weather, local restrictions, or courier limits. We will not silently add extra shipping fees at the door.

5. Order Tracking & Confirmation

Once your order is successfully placed, an automated order confirmation is dispatched via email and WhatsApp. Upon dispatch, real-time tracking details and courier links are shared via WhatsApp and SMS within 24–36 hours.

6. Order Changes & Cancellation

Because our fulfillment pipeline moves rapidly to ensure 48-hr dispatch, self-service cancellations may not be active once an order is locked. To request urgent modifications or cancellations, reach out immediately via email or WhatsApp.

Once an order is in transit or dispatched, it cannot be rerouted or cancelled. Please ensure your shipping address and contact numbers are accurate at checkout.

7. After Delivery — Exchanges First

Wrong size or colour? Start with a free size or colour exchange within 7 days. Store credit adds 10% extra. A direct cash refund deducts return shipping. Full terms live on the Exchanges & Returns page.

If the package arrives damaged, tampered, or with a crushed shoebox, report it within 48 hours of delivery with a continuous unboxing video. If the error is ours, we replace the pair or refund in full — no shipping deduction.

8. Beware of Payment Scams

ZODACK and our delivery partners will never ask you to pay additional delivery fees, custom duties, or cash via unverified links sent through SMS, WhatsApp, or email. All legitimate transactions are strictly handled via our secure checkout gateway (Razorpay).

9. Customer Support & Assistance

If you have any questions regarding your shipment, dispatch status, or delivery updates, our support desk is active and ready to help: