EXCHANGES & RETURNS

At ZODACK, the first and easiest option is always a free size or colour exchange. We want you in the pair that fits — not out of the ZODACK ecosystem. Cash refunds remain available, with return shipping deducted. Store credit keeps your full value and adds a 10% bonus.

1. Policy at a Glance

• Free size & colour exchanges can be requested within 7 days of delivery. This is our recommended path.
• Products must be unused, unworn, and sent back in the original branded shoebox and packaging.
• Approved exchanges depend on live stock at our fulfillment center.
• Store credit: take credit instead of cash and we add an extra 10% bonus on the credit value.
• Cash refunds: return logistics / shipping charges are deducted from the amount you receive.
• Mandatory rule: damaged, defective, or incorrect items need a continuous unboxing video.

2. Free Size & Colour Exchanges (Primary Option)

If the size or colour is not right, exchange first. Reverse pickup for an approved exchange is free.

• Raise the request within 7 days of the recorded delivery date.
• Shoes must be unused, clean, and in brand-new condition, with all original packaging and inserts.
• We ship the replacement size or colour once the original pair clears inspection (or as soon as the swap is confirmed, depending on stock).
• If the requested size or colour is out of stock, we will offer the next available option or store credit with the 10% bonus.

3. Store Credit (+10% Bonus)

If you do not want another pair right now, choose ZODACK store credit. You keep the money in the brand and we thank you for it.

• Credit value = approved product value plus 10%.
• Credit can be used on your next ZODACK order. Vault / limited drops may carry their own stock rules.
• No return-shipping deduction is applied when you choose store credit on an eligible exchange-window request.

4. Direct Cash Refunds (Shipping Deducted)

A cash refund to your original payment method is available when you do not want an exchange or store credit. Because we already shipped to you for free, return logistics and shipping charges are deducted from the refund.

• The deduction covers reverse pickup and inbound handling. The exact amount is confirmed when the request is approved.
• Refunds are processed after quality inspection of the returned pair, then initiated to your original Razorpay method or bank account within 48 to 72 hours.
• If ZODACK shipped the wrong item, or the pair arrives verified damaged, we replace it or refund in full — no shipping deduction on our error.

5. Eligibility

To qualify for an exchange, store credit, or cash refund, the pair must:

• Be completely unworn, clean, and in the exact brand-new condition as received.
• Include all original packaging, tags, and protective inserts.
• Have the request raised within 7 days of the recorded delivery date.

6. Non-Eligible Requests

An exchange, credit, or refund request is declined if:

• The request is raised after 7 days from delivery.
• The shoes show wear, outdoor testing, creases, scuffs, dirt, or washing.
• The product is sent back without its original shoebox or protective packaging.
• The item fails our quality inspection on arrival.
• A damaged or missing-item claim is raised without a valid unboxing video.

7. Mandatory Unboxing Video (Damaged or Incorrect Items)

We record outbound dispatches. Any claim that a product arrived damaged, defective, or incorrect needs a valid unboxing video.

8. Customer Support

Need a size or colour swap, store credit, or help with a delivery? Write to us: